FAQ
Frequently Asked Questions
What is LumiEyes™?
LumiEyes™ is a cosmetic under-eye device that combines red light therapy and gentle EMS stimulation for a short at-home routine.
How long does delivery take?
UK orders are typically delivered in 7-14 business days after dispatch. Processing usually takes 1-3 business days.
Can I use it every day?
Many customers use the device as part of a regular routine. Start with short sessions on the lowest intensity and follow the instructions included with your order.
Is it suitable for everyone?
No. Do not use on irritated or broken skin. If you are pregnant, have a pacemaker, epilepsy, recent surgery, eye-area medical concerns or any implanted electronic device, ask a qualified professional before use.
What if I need help with my order?
Email support@buyluvee.com with your order number and we will help you.